Job offer: Contact Centre Representative

• Temporary position, 1 – 3 months
• Full time hours, Monday – Friday
• Location: Wellington, CBD
• $40.00 per hour

Our client is currently experiencing a high volume of calls and is seeking candidates who are available to start immediately or within a few days. We are looking for contact centre professionals with experience in handling difficult conversations, demonstrating empathy, and managing highly sensitive information.  

Key Responsibilities:

• Handle inbound calls, handling difficult conversations, and vulnerable or sensitive situations   
• Manage highly confidential and sensitive information  
• Build strong relationships while demonstrating empathy
• Maintain and update databases

Skills and Attributes Required:

• 2-3 years of contact centre experience, dealing with difficult conversations with sensitive information. Experience answering an 0800 number would be preferred but not required
• Proficiency in MS Suite and technically savvy
• Excellent communication and interpersonal abilities, capable of engaging with a diverse audience
• Exceptional attention to detail
• A proactive individual who takes initiative
• Ability to thrive in a fast-paced environment with a "can do" attitude

If you are an experienced contact centre professional and available immediately, apply now!

Please apply online, or contact Laura Halstead at; [email protected]
Reference: 128478