Job offer: Support Engineer

• Support Engineer
• Tauranga, Full time
• Learning opportunity

MUST have a valid Work Visa or 6 + years of experience in a MSP environment with an excellent command of the English language. 

We'd love to hear from you! Follow the prompts to APPLY now or contact Bronwyn Vrey via email [email protected]   for more information.

Note: Applicants will need to be in New Zealand with a valid visa enabling them to work full-time legally. Only shortlisted applicants will be contacted.
Qualifications: Qualifications are nice to have, experience is preferred – however, a Degree in Computer Science or other comparable qualification. One major certification such as MSP, MCSE, CNE, VCP, CCEA or Cisco Certification or equivalent qualification One or more Vendor qualifications

The Company
A local Tauranga-based managed service provider is on the hunt for some great, proactive technicians that love helping people, and mentoring juniors. They are a great business with the opportunity to move up to leading-edge future technologies. They pride themselves on providing great service every time to the Bay of Plenty and its surrounds.

The Role
The have clients in the Kiwifruit industry and for three or four months out of the year – they are required to provide services to them over weekends and holidays. They are very reasonable with their scheduling, but would need someone who is ok to be flexible with their hours for those months. For example; if you worked Sat and Sunday – you would get Monday and Tuesday off. They are after someone who enjoys working with clients on-site or from the office. Ideally someone who has had 3-5 + years of experience with both Systems Engineering as well as Network Engineering.

The requirements Excellent customer service capabilities Excellent phone and in-person communication 2-5+ years’ experience providing 1st or 2nd Level Technical Support, troubleshooting and problem resolution for external customers.  ESSENTIAL: Has worked for an MSP previously Heavy Microsoft experience, including Microsoft 365 Experience delivering excellent services to contracted SLA targets, meeting and exceeding expectations and always meeting deadlines. 2-5 years’ experience being the interface with a customer (and 3rd parties) for support and resolution of problems. Some experience or training in networking.