Cross Country Rentals Ltd - New Zealand

DO NOT RECOMMEND! DO NOT TRUST!
An organisation I work for recently booked Cross Country Rentals to provide transportation for 80 children to perform at a concert which they had worked the entire year to prepare for. We received confirmation of our booking, however on the day the bus never showed and despite ringing the office phone multiple times, no one picked up. After waiting in the hot sun for over an hour, we resorted to asking parents and volunteers to transport the children which resulted in them being late and missing all of the rehearsals before their performance, leaving children anxious and in tears. Over the next week we repeatedly tried to contact Cross Country Rentals via phone and email to see what had happened. Eventually Greg answered and without so much as an apology informed us that the manager of the Hamilton branch would make contact. It has now been over two weeks and we have yet to receive any communication. To say I am disappointed in Cross Country Rentals is an understatement, particularly as their actions (or lack there of) endangered the health and safety and well-being of a significant number of children. You have lost a long standing customer as we will never use Cross Country Rentals again.