Review SO BAD!!!

It was NYE so we expected a delay, therefore we booked in advance (5hours to be exact). We then called back 20 minutes after they were expected to come and were told that they would be there in 15 minutes. After 40 minutes we called back again and where told there was a even longer wait. Then we called again and they HUNG UP after we told them of the inconvenience they have caused. Never using this service again. Useless.