Review of PCTraders

I ordered a refurbished laptop PC from PC Traders for my mother having had excellent experiences with refurbished PCs in the past however less than a month after using it the laptop began to overheat and the keyboard keys began to stick.
Contacting PC Traders was straightforward by email and the response from Customer Service was prompt.
They agreed to a warranty repair provided the item was sent back to them (at our own cost).
The item was sent back and returned to my mother but the same problems occurred and in addition the headphone jack was no longer working.
My mother is very disappointed with the product and has decided not to send it back for another repair, instead choosing to dispose of it and layby a new laptop elsewhere from a reliable mainstream department store.
I would not recommend this merchant due to the poor quality of their refurbished products and repairs.